Showcase project
A Sydney physiotherapy clinic’s patient app for moving appointments and following a recovery plan, a website that takes bookings, and a back office that ties the clinic’s tools together.
The brief
Kestrel is a physiotherapy clinic in Surry Hills. Patients who needed to move an appointment had to phone, and reception could only pick up between patients, so a missed call often became a missed session. Home exercises went out on paper handouts that were easy to lose.
Behind the desk, the calendar, email, accounting and payments were separate tools that didn’t talk to each other, and reception and the physios shared a single login.
What we built
Patients use the app and the website. Reception and the physios use the back office. All three work from the same appointments.
Patient app
The app opens on the next appointment. Reschedule shows the open times across the week; the patient picks one, confirms, and a reminder is set for the day before.
Patient app
Instead of a paper handout, each patient has their plan in the app: sessions so far, exercises with sets and reps, step-by-step instructions, and a progress chart with a note from their physio.
Patient app
Push notifications cover the next appointment, the day’s exercises and any time change. Patients choose which ones they get, and a reminder opens onto the appointment with Confirm and Reschedule buttons.
Patient app
The app is published under the clinic’s own name on iPhone and Android, with store pictures that show what it does. When a new version comes out, patients see what’s changed and can update in one tap.
Website
New patients book from the website in three steps: the service, a time, then their details. The calendar marks the days with openings, and a summary shows the session length and price before they confirm.
Website
A Find us page puts the map, the street address, the opening hours and the phone number together, with buttons to get directions or call the clinic.
Back office
Reception starts with the day: appointments, check-ins, open slots and reschedules, then the day laid out with a column for each physio. On a phone, the same appointments run as one list in time order.
Back office
The calendar, email, accounting and payment tools the clinic already used stay in place. The back office connects them, so a booking reaches the calendar, the reminder email goes out, and invoices and payouts are recorded without re-keying.
Back office
Everyone has their own login. The practice manager sets what each person can open, such as the calendar and bookings for reception but not the revenue, and every change is listed.
Summary
The app, the website and the back office all work from the same appointments. A booking made on the website shows up in the clinic’s day view and in the patient’s app. When a patient moves a session in the app, the old slot opens up for reception, the calendar updates and a new reminder is set. The recovery plan and the physio’s notes stay with the patient, not on a handout.
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