Four steps. A written quote after two.
No jargon, no surprises, and nothing starts until you’ve agreed a written quote. Here’s exactly what happens when you get in touch, in order.
Chat
You get: a straight answer on whether we can help.
Plan & quote
You get: a written scope and a quote.
Design & build
You get: a design to react to, then a working version.
Launch & after-care
You get: your site or app, live and in your name.
The four steps
What happens at each step, and what you get.
Step 01 · a call or an email
Chat
A call or an email about what your business does, what’s slowing you down and what you’ve already tried. No preparation needed, and no pitch. It’s a chance for us to ask a few questions too, so the scope in step two starts from the right place.
What we need from you
- What your business does
- What the site, app or tool has to do
- Anything you already have: a logo, photos, an old site
What you get
- A straight answer on whether we can help
- A sense of the right scope
- A date for your plan and quote
One 30-minute call, or a few emails
by phone, video or email, your choice
Step 02 · in writing
Plan & quote
We write down what we’ll build, page by page or screen by screen, what’s not included, and how long it should take. Then a written quote for all of it. You say yes, no, or “smaller”. If a part of it feels too big for now, we’ll show you what to trim rather than just dropping the price.
Your quote states exactly what's included. Anything you add later is quoted before we start it.
What we need from you
- Answers to a short list of questions
- A read of the plan, and any changes
What you get
- A written scope
- A written quote
- A start date once you agree
When
After the chat, once we know what you need
anything you add later is quoted first
Step 03 · see it before it’s built
Design & build
We design it first, so you see what you’re getting before any code is written. Then we build it, and you check in at set points instead of being left wondering. Nothing goes live without you seeing it working first, on a real screen, not just a drawing.
What we need from you
- Words and photos, or notes we can shape
- Feedback at each check-in
- Logins for the tools we connect
What you get
- A design to react to before any code
- A working version to click through
- Check-ins at agreed points
Timeline
The timeline in your quote
Step 04 · live, in your name
Launch & after-care
We put it live, on your domain and in your name. Then you choose: we host, maintain and support it, or we hand everything over. Either way there’s no lock-in, and you own what we build once it's paid for.
What we need from you
- A yes to go live
- Your choice: look after, or hand over
What you get
- Your site, app or tool, live
- Every file and account, in your name
- A walkthrough of how to update it
Launch day, plus a walkthrough call
cancel the look-after plan any time
Before we start
What we’ll ask for, so you can get ahead.
None of this is needed to get a quote. But the more of it you have, the shorter the job.
- Your logo, if you have one
- A few lines about each service you offer
- Photos of your work, even phone photos
- Your Google Business login
- The tools you already use: calendar, accounting, payments
- An old site, if there is one
- Your domain name login, if you own one
- Who’ll be updating it after launch
Always true
Three things on every job.
Written quote first
A written quote for exactly what's included, before any work starts.
Reply within 1 business day
Ask us anything. You’ll hear back by the next business day.
No lock-in contracts
You own what we build, once it's paid for. Hosting and maintenance can be cancelled any time.
FAQ
Things you’ll want to know, answered straight.
No. Tell us what your business does and what’s getting in the way. Working out what to build, and what to leave out, is the first thing we do together.
The chat, a look at the plan, your words and photos, and a few check-ins. We’ll tell you when we need you, so you’re not on call.
Tell us. We’ll say what it means for the scope and the price, in writing, before we do it. Small things usually fit; big things become a re-quote you can say no to.
Yes, always. You react to the design first, and we revise it with you before any code is written.
You, us, or both. If you’d like help writing, we include it in the quote.
You choose. We can host it, keep it updated and be on hand for changes, and you can cancel that any time. It ends at the end of the current billing period. Or we hand everything over and you run it yourself.
Start with a chat.
A few lines is plenty.
- We reply within 1 business day
- Written quote before any work starts
- No lock-in contracts. You own what we build, once it's paid for.